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Frequently Asked Questions

What People Just Like You Often Ask Us

Pricing

How does pricing work?

Pricing is based only on the number of unique email addresses - or "contacts" - you want to have in your BombBomb account.

That's it. From there, you have unlimited videos, unlimited emails, unlimited use of all features, unlimited use of the mobile apps - just do what you need to do to build relationships and grow your business.


Am I locked in to anything?

Nope. With BombBomb, there are no contracts and no start up fees - just pay as you go. You can buy month-to-month or you can buy for the year. Buying for the year saves you 30%.

Your new BombBomb account comes with a complete 30 day, no hassle, money back guarantee. We don't want your money if you don't love our service.


Do you offer any discounts?

Sure! Save 30% off the month-to-month price by buying for the year. Nonprofits save an additional 20% off our monthly or annual prices.


How Does BombBomb Work?

How does video email work?

Here's the quick version:

  • Shoot a video with any camera (smartphone, tablet, webcam, camcorder, DSLR, etc).
  • Add it to an email - nice, simple, and plain or highly stylized and customized.
  • Send the email to one or two addresses, to one or two lists, or to everyone in your database.
  • When your contact receives your email, he or she can open it up on any device (smartphone, tablet, desktop, laptop, etc.) and with any email client (Gmail, Outlook, Apple Mail, etc).
  • See all the results - who opened the email, clicked on links, watched your video, and more.
  • BombBomb can even send you live, real-time alerts as these things are happening.

Do I need any special equipment?

No. There's nothing to download or to install - for you or your contacts.

  • Use any camera to make a video; most people are using webcams, mobile devices, camcorders, or DSLRs.
  • Use any internet-connected device to make and send emails and video emails.
  • You can even use the BombBomb mobile app for iPhone/iPad or Android to make, send, and track the results of video emails.
  • Once sent, emails can be opened and videos can be played on any device.

Does this work with the email address I have right now?

Yes. You keep your current email address(es). BombBomb does not give you a new one.

Any email you send from BombBomb can come from any "From" name and "From" email address. The address you use is the address to which replies will return.

This means your personal messages can come from a personal email address, while your business messages can come from a business email address.

This also means that if you share your account with someone else in your office, your emails can come from you and replies will return to you and your colleague's emails can come from him or her and replies will return to him or her.


What do my contacts see when they get my video email?

When your contact receives your video email, he or she can open it up on any device (smartphone, tablet, desktop, laptop, etc.) and with any email client (Gmail, Outlook, Apple Mail, etc).

About half of the people, on average, will be able to play your video inside the email and inside the inbox.

The other half of your recipients can see, read, and click your email in the inbox. When they click to play the video, your email is dynamically regenerated in full in a new window, where the video plays.

Your video always stays inside your email, adjacent to your call to action.


So, it always plays inside the inbox?

Not yet.

About half of email opens, on average, occur in email clients that support HTML5, the technology that allows video play inside the email and inside the inbox. This includes Apple Mail, iPhone, iPad, Hotmail, Outlook for Mac, and others.

Where HTML5 is not yet supported, we provide a Flash video player that works everywhere else.

Most importantly, we always keep your video inside your email design, rather than having it play elsewhere. We see your video as a critical component of that email message.


Why Video Email?

What do you mean "be there in person when you can't be there in person?"

From our view, video email isn't about stuffing TV-style commercials into the email marketing channel.

It's about your personality and expertise - your face and your voice. It's about communicating more completely - with all the subtlety, nuance, emotion, and non-verbal cues that only video can deliver. It's about being real and being human. It's about being there in person through the power of video.


When would I use BombBomb?

There are so many ways to use our service. It's recommended that you focus on just one or two to get started. Saying thank you is a great one - you don't need a script, it takes advantage of eye to eye, face to face connection, and it's the right thing to do.

Here are some other ideas:

  • Lead follow up, nurturing, and conversion.
  • Working with active clients.
  • Training and educating.
  • Recruiting.
  • Saying thank you.
  • Newsletters and market updates.
  • Appointment setting and follow up.
  • Event invites and reminders.
  • Introductions or demonstrations of new products or services.
  • Referral requests.
  • Customer testimonials.
  • Holidays and special occasions.

Who's using BombBomb?

We're constantly pleased with the new and unique ways individuals, businesses, and organizations of all kinds are using our service to build relationships. These are just some of the kinds of people growing with BombBomb:

  • Real estate, mortgage, title professionals.
  • Insurance and financial professionals.
  • Sales representatives inside large sales organizations.
  • Coaches and consultants.
  • Nonprofits and ministries.
  • Artists and musicians.
  • Small and medium sized businesses of all kinds.
  • People in 34 countries on 6 continents.
  • People in all 50 of the United States, plus DC.

Why BombBomb?

How are you different from other email marketing companies - like Constant Contact, Mail Chimp, or iContact?

Unlike traditional email companies, BombBomb's been all about video since day one.

We give you a complete email marketing platform to create, send, and track results of traditional emails and video emails, including: complete analytics for emails and for videos, forms for lead capture or surveys, drip campaigns for nurturing, list and contact management, and all the other things you expect.

BombBomb is email marketing and video hosting in one. So, we replace your current email service provider.


How are you different from other video communication companies - like eyeJot, Talk Fusion, and MailVu?

Unlike the myriad video communication companies out there, BombBomb is a full and proper email service provider with a white-listed sending reputation.

Though we make it incredibly easy to shoot and send simple video messages, we also give you the tools to run a sophisticated email marketing strategy with complete tracking and analytics. On the edge of video-in-email technology for years, we have smart streaming technology working in the background for you to give your recipients an optimized video playback experience no matter their device or internet connection. Finally, viewers don't go to another site to see your videos - they always view them in the context of your email - with your branding, your links, and your calls to action.


Can't I just do this myself?

Maybe. Probably not. There are many do-it-yourself solutions around video and email.

If you have the time and the expertise to do it, you could approximate some of what we make easy for you. You may not be able to replicate tracking and analytics, video play in the inbox, smart streaming based on recipient device and connection speed, or some of the other things that happen automatically with BombBomb.

We've been building this system since 2006 to make it all easy and seamless so you can focus on the things you do best. So ... maybe. Probably not.


Still have questions?

Our client service representatives would be more than happy to answer any emails, chats, or phone calls.
Email support@bombbomb.com or call 866-209-4602.