Category Archives: Video Email

Mar 2014

9 Takeaways from a New BombBomb Customer

At BombBomb, we’re serious about customer service. We track response times and customer satisfaction (currently at 28 minutes and 99%, respectively) as closely as we track trial conversion and revenue growth. Great service is always the right play for customer retention, employee retention, positive word of mouth, and so much more (Service Profit Chain). Continue reading