For the past few weeks, BombBomb asked customers to tell their story in a simple video. To add a sporting angle to it, we positioned it as a contest, gave a deadline, and promised a prize.
At BombBomb, we’re serious about customer service. We track response times and customer satisfaction (currently at 28 minutes and 99%, respectively) as closely as we track trial conversion and revenue growth. Great service is always the right play for customer retention, employee retention, positive word of mouth, and so much more (Service Profit Chain). Continue reading
Seems obvious, right? If you’re going to try to connect with other people, you want to make eye contact.
If you’re connecting through video email – one of the best alternatives to actual face to face – you need to make that eye contact by looking into the video camera lens. Continue reading