For the past few weeks, BombBomb asked customers to tell their story in a simple video. To add a sporting angle to it, we positioned it as a contest, gave a deadline, and promised a prize.
At BombBomb, we’re serious about customer service. We track response times and customer satisfaction (currently at 28 minutes and 99%, respectively) as closely as we track trial conversion and revenue growth. Great service is always the right play for customer retention, employee retention, positive word of mouth, and so much more (Service Profit Chain). Continue reading
Successful sales teams and business owners are good story tellers. The power of story allows you to connect on a deep level. People do business with you because they like you, they trust you and your product or service meets their needs. Continue reading